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Adviceline Adviser - clients living in England and Wales

DeafPLUS is a national charity working to create an accessible world for Deaf people. Our award-winning Adviceline service is the first point of contact for Deaf British Sign Language (BSL) users to receive accessible welfare advice through video platforms such as Zoom, Skype and FaceTime. As a BSL Adviceline Adviser you will provide Information and advice to residents across England and Wales.

Please note, you must be able to communicate in British Sign Language (native or equivalent to level 6) to apply for this role.

Please note you must be willing to commute to our London offices to apply. 

Salary: £26,455 FTE
Fixed-term until end of March 2023

Sunday 26th June 2022 at 11.59pm
Interview Date: Scheduled for week beginning 23rd of May. Interviews will take place face-to-face. 

What are we looking for in an Adviceline Adviser? 

1) Experience in delivering welfare advice ( not necessarily in the charity sector or paid work)
2) IAG Level 2 qualification or willingness to work towards one
3) Knowledge of welfare benefits and housing
4) Knowledge of the Department for Work & Pensions and Health and Local Authority services in relation to their responsibilities and practices around benefits and housing
5)  Good written skills and BSL communication skills (native or equivalent to level 6)
6) Ability to understand and appreciate barriers faced by deaf people
7) Ability to conduct an advice assessment in a friendly, empathetic and confident manner
8) Ability to communicate complex information in a clear and concise manner
9) Ability to provide support in a timely manner
10) Ability to manage own caseload  - including prioritising issues and meeting  tight deadlines
11) Ability to identify and resolve problems – including negotiating with relevant authorities
12) Understanding of confidentiality, conflict of interest, impartiality, consent and GDPR
13) Awareness of good customer service and how to effectively deal with complaints
14) IT skills – experience of using a database to record casenotes, knowledge of MS Word and Outlook, using the internet as an advice resource tool

15) Experience of collecting statistics and writing short reports

Benefits to you:
Flexible working arrangements
2) Training courses to support your development
3) We are a London Living Wage and Disability Confident employer

To view the full job description and Personal Spec, please click here
To complete the Response Form, please click here

To apply, please send a copy of your CV and completed Response Form to by 23:59pm on the 26th of June 2022.

We are a Disability Confident employer and will offer a guaranteed interview to any applicant who has a disability and meets the minimum criteria. We particularly welcome applicants with lived experience of deafness. Please let us know when applying if you have a disability so we can consider you for this. 

Key information

Application deadline:
26 June 2022

How to apply

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