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Information & Advice

We deliver in-person information, advice and guidance services to meet the needs of our clients.

Information and Advice

We provide one to one confidential Information & Advice services across England. 

The Information & Advice support we offer includes, but is not limited to: 

  • Welfare Benefits 
  • Housing 
  • Debt 
  • Employment 
  • Consumer and community care 
  • Access to council services 
  • Advice on access to legal services 

You can also visit our digital hub to get information on various topics.  If you can’t get to one of our branches, book an appointment on our video BSL Advice Line.

The Information and Advice service is offered at the following deafPLUS locations:

hackney tower hamlets bromley ealing birmingham bath croydon merton

Mobile Advisory Service

The Mobile Advisory Service (MAS) is a vehicle that goes out into the community to raise awareness, give equipment demonstrations and provide information on deafness and deaf issues. The MAS covers Hampshire & Somerset. 

The MAS provides a wide range of information on all aspects of hearing loss including: 

  • general information on sensory loss 
  • information and advice on how to use or adjust a hearing aid 
  • general sensory loss awareness advice 
  • information about lip reading, BSL, low vision services and other relevant classes 
  • information on Deaf, Hard of Hearing and Visual Impairment clubs 
  • information on local hearing and sight services 
  • information about tinnitus, Meniere's, Cochlear implants and other common problems 
  • information and referral to Sensory Services Team, Hearing Therapy and sight services and the Deaf Services Team 
  • information on education services 
  • signposting to other organisations such as Age Concern, Carer Support, CAB etc. 
  • Advice for carers and families

Hampshire MAS venues for:
September 2019
October 2019

Somerset MAS venues for:
October 2019
November 2019
December 2019

The Mobile Advisory Service service is offered at the following deafPLUS locations:

somerset hampshire

Looking for help or advice?

We're currently building our new Information and Advice hub. In the meantime, to talk with an advisor or book an appointment to visit a local centre please visit our temporary booking page.