The deafPLUS Advice Line is the first ever award winning helpline in the UK that is accessible to deaf British Sign Language (BSL) users. Funded by the Big Lottery Community Fund, we use existing popular technologies such as Skype and FaceTime to deliver advice on a range of issues to clients. This is to ensure that each client can fully participate in any assessment which is being made on their behalf, understand their civil rights and participate in the conversation about what services they need to access, allowing for them to make informed choices.
The deafPLUS Advice Line enables deaf BSL users to sign “face to face” with a trained advisor, who is also a native BSL user, using a video platform they are already familiar with (e.g. Skype, FaceTime etc). We also offer a text-based service for deaf clients who do not use BSL to ensure that it is accessible for everyone. Our advisors deliver a significant amount of offline case work and support, moving cases forward on their behalf