deafPLUS secures Big Lottery funding to expand and improve National Advice Service

deafPLUS, the National charity supporting deaf people and people living with a hearing loss, has announced that deafPLUS’ Advice Line has secured Big Lottery funding.

The funding will enable the charity to realise ambitious plans for national expansion and development, with its award-winning British Sign Language (BSL) Advice Line extending its reach to support deaf people in Scotland, Northern Ireland and Wales.

The Big Lottery funding will see a new and improved booking system, enabling clients to speak to an expanded deafPLUS Advice Line team using video call, or have a question answered by online text chat or email.  Funding will also allow deafPLUS to build a Digital Information Hub on the deafPLUS

website, recruiting a Digital Advice Manager who will to create deaf-friendly online content. This will empower deaf visitors to the website to access the advice resources they need – in BSL and in English.

Gary Williams, deafPLUS CEO, said: “We are absolutely delighted to receive the fantastic news that our funding bid to Big Lottery Fund was so well received.  Our Advice Line for BSL users won a prestigious ‘Helplines Partnership’ award last year, so its fantastic to now be able to make the service even better still.  We look forward to old and new clients visiting the online Advice Hub when it opens in the spring 2019.  In the meantime, our BSL Advice Line remains open for business ahead of its expansion.”

deafPLUS, also known as Breakthough Deaf-Hearing Integration, launched in 1971 and was instrumental in the development of deaf use of telecommunication technology throughout the 70s and 80s.  It is currently recruiting for the expanded advice team – see for full details.

3 Advice Line Caseworkers – England & Wales, Scotland and Northern Ireland

Join Our Advice Line Team and Provide Support to Deaf people Nationally!

It’s an exciting time to join the deafPLUS team as we expand and improve our Advice Line. It is the first point of contact for Deaf British Sign Language users to obtain accessible advice over video. The service will also provide accessible advice via text chat and email.


  • To provide an Information & Advice service to Deaf BSL users in the UK via the deafPLUS Advice Line via video call.
  • To deliver Information & Advice via text chat and email for deaf individuals who do not use sign language.
  • To monitor and review advice resource (internal advice base and external sources of advice) on an ongoing basis, suggesting and making improvements as necessary and advising on the potential for further Advice Line development areas.

About You – if you have:

  1. Ability to communicate with deaf people, either a BSL user or have Level 6 BSL skills or equivalent.
  2. Good communication, presentational and motivational skills, in person and written form.
  3. At least 2 years experience of providing Information, Advice & Casework.
  4. This experience must also include a substantial element of in-depth casework on all aspects of welfare benefits advice.
  5. Understanding of welfare benefits, debt, housing and consumer care.

Then we want to hear from you!

Location: Birmingham, Scotland (either Glasgow or Edinburgh depending on the successful candidate) and Belfast

To view the full job description and apply, please click here.

Alternatively, you can can email Gary on with your CV and cover letter explaining your interest and suitability for the role.

For an informal chat, please contact

  1. Gary on the email above or 020 7790 6147
  2. Rebecca Mansell on (please email to arrange an informal chat in BSL on facetime or skype)

Application Deadline: 16th January 2019