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deafPLUS secures Big Lottery funding to expand and improve National Advice Service

deafPLUS, the National charity supporting deaf people and people living with a hearing loss, has announced that deafPLUS’ Advice Line has secured Big Lottery funding.

The funding will enable the charity to realise ambitious plans for national expansion and development, with its award-winning British Sign Language (BSL) Advice Line extending its reach to support deaf people in Scotland, Northern Ireland and Wales.

The Big Lottery funding will see a new and improved booking system, enabling clients to speak to an expanded deafPLUS Advice Line team using video call, or have a question answered by online text chat or email.  Funding will also allow deafPLUS to build a Digital Information Hub on the deafPLUS

website, recruiting a Digital Advice Manager who will to create deaf-friendly online content. This will empower deaf visitors to the website to access the advice resources they need – in BSL and in English.

Gary Williams, deafPLUS CEO, said: “We are absolutely delighted to receive the fantastic news that our funding bid to Big Lottery Fund was so well received.  Our Advice Line for BSL users won a prestigious ‘Helplines Partnership’ award last year, so its fantastic to now be able to make the service even better still.  We look forward to old and new clients visiting the online Advice Hub when it opens in the spring 2019.  In the meantime, our BSL Advice Line remains open for business ahead of its expansion.”

deafPLUS, also known as Breakthough Deaf-Hearing Integration, launched in 1971 and was instrumental in the development of deaf use of telecommunication technology throughout the 70s and 80s.  It is currently recruiting for the expanded advice team – see https://bit.ly/2SeQNnq for full details.

National Advice Manager – deafPLUS Advice Line

Are you the Advice Manager we are looking for?

It’s an exciting time to join the deafPLUS team as we expand and improve our Advice Line. It is the first point of contact for Deaf British Sign Language (BSL) users to get accessible advice.  Its a national service, based in Birmingham.  We are looking for a fantastic advice manager who will ensure we deliver quality advice and support via our video advice service, while also leading the development of the service.

  • To provide an Information & Advice service to deaf BSL users in the UK via the deafPLUS Advice Line over Skype and Facetime.
  • To deliver Information & Advice via text chat and email for deaf individuals who do not use sign language.
  • To develop and sustain the necessary technical aspects of the helpline service to ensure sustained delivery.
  • To line-manage the Advice Line advisors – to be based in Birmingham, Scotland and Northern Ireland.

If you have

  1. A least two years relevant management experience
  2. Vocational qualifications in providing casework support
  3. BSL to Level 6
  4. Understanding of social welfare advice including casework. This can be paid or unpaid work and need not have been gained in a specialist post.

Then we want to hear from you!

Location: Birmingham

To view the full job description and apply, please click here.

Alternatively, you can can email Gary on gary.williams@deafplus.org with your CV and cover letter explaining your interest and suitability for the role.

For an informal chat, please contact

  1. Gary on the email above or 020 7790 6147
  2. Rebecca Mansell on rebecca.mansell@deafplus.org (please email to arrange an informal chat in BSL on facetime or skype)

Application Deadline: 16th January 2019

Digital Content Manager – deafPLUS Advice Service

This is an exciting time to join deafPLUS.  Our Digital Content Manager will join out new advice team in Birmingham to lead the way on the development of a new online advice hub for Deaf people, covering welfare, citizens rights, consumer protection and general advice.  Researching and filling the new digital advice hub with accessible, relevant content and keeping it updated for our Deaf audience is the core duty of this new role.

Main Tasks:

To research, identify and respond to the welfare and citizens / consumer rights advice needs of deaf people in each part of the UK, taking into account differences in England, Scotland, Wales and Northern Ireland.

  • To build and maintain an accessible, accurate, online digital advice resource which reflects the needs of deaf people throughout the UK. By accessible, content should be provided in both British Sign Language video and plain English and jargon-free.
  • To Manage the budget for the digital hub and national advice line service.
  • To script, film and edit BSL advice videos for online.
  • To source design elements and photos, editing for on line use as necessary.
  • To ensure the accuracy, quality and timely updating of BSL advice videos on the digital advice hub.
  • To tailor advice so it is accessible to external clients using the search tools and menu options available within the deafPLUS digital advice hub design, and that advice resources are tagged and organised appropriately to ensure people can quickly and intuitively find the resources they need with the fewest possible clicks.
  • To ensure that the online advice resource retains its functionality and design integrity, with any flaws or technical issues dealt with as quickly as possible.
  • To line-manage the deafPLUS Advice Line Manager.
  • To act as a member of the Senior Management Team, delivering leadership to the wider organisation.
  • To work with the National Centre and local managers team to ensure the corporate website is kept up to date in relation to services, reflects deafPLUS fundraising and marketing requirements and continues to develop, overseeing occasional refreshes to the site when agreed with CEO.

Location: Birmingham

Application deadline: 16th January 2019

To view the full job description and apply, please click here.

Alternatively, you can can email Gary on gary.williams@deafplus.org with your CV and cover letter explaining your interest and suitability for the role.

For an informal chat, please contact

  1. Gary on the email above or 020 7790 6147
  2. Rebecca Mansell on rebecca.mansell@deafplus.org (please email to arrange an informal chat in BSL on facetime or skype)

Application Deadline: 16th January 2019