3 Advice Line Caseworkers – England & Wales, Scotland and Northern Ireland

Join Our Advice Line Team and Provide Support to Deaf people Nationally!

It’s an exciting time to join the deafPLUS team as we expand and improve our Advice Line. It is the first point of contact for Deaf British Sign Language users to obtain accessible advice over video. The service will also provide accessible advice via text chat and email.

Role: 

  • To provide an Information & Advice service to Deaf BSL users in the UK via the deafPLUS Advice Line via video call.
  • To deliver Information & Advice via text chat and email for deaf individuals who do not use sign language.
  • To monitor and review advice resource (internal advice base and external sources of advice) on an ongoing basis, suggesting and making improvements as necessary and advising on the potential for further Advice Line development areas.

About You – if you have:

  1. Ability to communicate with deaf people, either a BSL user or have Level 6 BSL skills or equivalent.
  2. Good communication, presentational and motivational skills, in person and written form.
  3. At least 2 years experience of providing Information, Advice & Casework.
  4. This experience must also include a substantial element of in-depth casework on all aspects of welfare benefits advice.
  5. Understanding of welfare benefits, debt, housing and consumer care.

Then we want to hear from you!

Location: Birmingham, Scotland (either Glasgow or Edinburgh depending on the successful candidate) and Belfast

To view the full job description and apply, please click here.

Alternatively, you can can email Gary on gary.williams@deafplus.org with your CV and cover letter explaining your interest and suitability for the role.

For an informal chat, please contact

  1. Gary on the email above or 020 7790 6147
  2. Rebecca Mansell on rebecca.mansell@deafplus.org (please email to arrange an informal chat in BSL on facetime or skype)

Application Deadline: 16th January 2019

National Advice Manager – deafPLUS Advice Line

Are you the Advice Manager we are looking for?

It’s an exciting time to join the deafPLUS team as we expand and improve our Advice Line. It is the first point of contact for Deaf British Sign Language (BSL) users to get accessible advice.  Its a national service, based in Birmingham.  We are looking for a fantastic advice manager who will ensure we deliver quality advice and support via our video advice service, while also leading the development of the service.

  • To provide an Information & Advice service to deaf BSL users in the UK via the deafPLUS Advice Line over Skype and Facetime.
  • To deliver Information & Advice via text chat and email for deaf individuals who do not use sign language.
  • To develop and sustain the necessary technical aspects of the helpline service to ensure sustained delivery.
  • To line-manage the Advice Line advisors – to be based in Birmingham, Scotland and Northern Ireland.

If you have

  1. A least two years relevant management experience
  2. Vocational qualifications in providing casework support
  3. BSL to Level 6
  4. Understanding of social welfare advice including casework. This can be paid or unpaid work and need not have been gained in a specialist post.

Then we want to hear from you!

Location: Birmingham

To view the full job description and apply, please click here.

Alternatively, you can can email Gary on gary.williams@deafplus.org with your CV and cover letter explaining your interest and suitability for the role.

For an informal chat, please contact

  1. Gary on the email above or 020 7790 6147
  2. Rebecca Mansell on rebecca.mansell@deafplus.org (please email to arrange an informal chat in BSL on facetime or skype)

Application Deadline: 16th January 2019

Digital Content Manager – deafPLUS Advice Service

This is an exciting time to join deafPLUS.  Our Digital Content Manager will join out new advice team in Birmingham to lead the way on the development of a new online advice hub for Deaf people, covering welfare, citizens rights, consumer protection and general advice.  Researching and filling the new digital advice hub with accessible, relevant content and keeping it updated for our Deaf audience is the core duty of this new role.

Main Tasks:

To research, identify and respond to the welfare and citizens / consumer rights advice needs of deaf people in each part of the UK, taking into account differences in England, Scotland, Wales and Northern Ireland.

  • To build and maintain an accessible, accurate, online digital advice resource which reflects the needs of deaf people throughout the UK. By accessible, content should be provided in both British Sign Language video and plain English and jargon-free.
  • To Manage the budget for the digital hub and national advice line service.
  • To script, film and edit BSL advice videos for online.
  • To source design elements and photos, editing for on line use as necessary.
  • To ensure the accuracy, quality and timely updating of BSL advice videos on the digital advice hub.
  • To tailor advice so it is accessible to external clients using the search tools and menu options available within the deafPLUS digital advice hub design, and that advice resources are tagged and organised appropriately to ensure people can quickly and intuitively find the resources they need with the fewest possible clicks.
  • To ensure that the online advice resource retains its functionality and design integrity, with any flaws or technical issues dealt with as quickly as possible.
  • To line-manage the deafPLUS Advice Line Manager.
  • To act as a member of the Senior Management Team, delivering leadership to the wider organisation.
  • To work with the National Centre and local managers team to ensure the corporate website is kept up to date in relation to services, reflects deafPLUS fundraising and marketing requirements and continues to develop, overseeing occasional refreshes to the site when agreed with CEO.

Location: Birmingham

Application deadline: 16th January 2019

To view the full job description and apply, please click here.

Alternatively, you can can email Gary on gary.williams@deafplus.org with your CV and cover letter explaining your interest and suitability for the role.

For an informal chat, please contact

  1. Gary on the email above or 020 7790 6147
  2. Rebecca Mansell on rebecca.mansell@deafplus.org (please email to arrange an informal chat in BSL on facetime or skype)

Application Deadline: 16th January 2019

Bromley – General Support/Advice Worker

General Support/Advice Worker

This exciting role at the Bromley centre is to support the Centre Manager in maintaining
our ’front of house’ open door services. Meeting and greeting clients and being the first
point of contact for clients and visitors alike.

The role will require a flexible approach to your hours to enable centre cover is
maximised, particularly in the Centre Managers absence.

The Bromley centre has a well established volunteer team, who organise groups and
talks, these – in addition to hiring of or facilities to 3rd Parties. The booking of these
facilities will largely be the responsibility of the job holder

 Part-Time role: 6 hours per week (Wednesdays)
 Hourly rate: £10.42
 25 days Annual Leave & 8 day Bank Holidays (pro-rata)

Place of Work
deafPLUS
Community House
South Street
Bromley
BR1 1RH

Deadline for application form is Wednesday 2nd January 2019.
Interviews will take place on 7th – 11th January 2019.

To apply please complete the below Application form.

Personnel Specification

Job Description

Application Form

For further details please contact: Leo Mansell – Centre Manager on leo.mansell@deafplus.org

We welcome applications from suitably experienced individuals irrespective of racial origin, age, sex, sexual orientation, marital status, pregnancy & maternity, gender, religion or disability